Return Policy
Our Promise to You
Crafting Perfection, Just for You
At The Diamond Oasis, each piece of jewelry is thoughtfully crafted to your exact specifications, making it as unique as you are. We take immense pride in creating custom pieces that perfectly match your style and size requirements.
Our Quality Commitment
We stand firmly behind the quality of every piece we create. While our custom-made jewelry is crafted specifically for you and therefore not eligible for standard returns, we're fully committed to ensuring your complete satisfaction.
If Something Isn`t Perfect
In the rare event that you receive a piece with a manufacturing defect:
- Simply reach out to us within 7 days of receiving your jewelry
- Our dedicated team will respond within 12 hours
- Include clear photos of your concern, and we'll guide you through the process
- Once approved, we'll make it right by either crafting a new piece or providing a full refund
Our Generous 6-Month Stone Security Guarantee
Your peace of mind matters to us. That's why every piece comes with a 6-month warranty covering side stones:
- If any side stone becomes loose or dislodged
- We'll restore your jewelry to its original beauty
- Professional repair by our master craftsmen
- Completely free of charge
- Return shipping included
Free Delivery, Everywhere
Because we value our clients across UAE, KSA, Lebanon, and beyond, we're delighted to offer:
- Complimentary shipping on every order
- Fully insured delivery
- Complete tracking information
- Secure packaging to ensure safe arrival
Here to Help
We're committed to providing exceptional service:
- Email: clientcare@thediamondoasis.com
- Response time: Within 12 hours
- Friendly, professional support
- Expert guidance whenever you need it
Care Instructions
To help your jewelry maintain its beauty:
- Store in the provided jewelry box
- Keep separate from other jewelry pieces
- Remove before swimming or using harsh chemicals
- Clean gently with a soft cloth
Your satisfaction is our priority. While we maintain specific policies due to the custom nature of our pieces, we're always here to ensure you're delighted with your Diamond Oasis jewelry.
